Privacy Policy

This Privacy Policy explains what personal data Tuguduk collects, why we collect it, who we share it with and the choices you have. It covers the website at tuguduk.tech and the Tuguduk, Tuguduk Rider and Tuguduk Partner apps. We handle personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023.

1. The short version

We collect only what we need to run rides, deliveries, payments and safety features.
We do not sell your personal data.
This website does not use advertising or analytics cookies.
You can ask us to access, correct or delete your data at any time.

2. Data we collect

Account details

Your name, mobile number, optional email address, language choice and profile settings. If you sign in with Google or Apple, where offered, we receive the basic profile details that service shares with us.

Location

Customers share their location to set a pickup point. Riders share their live location while they are online or on a trip. See section 5 for more.

Trips and parcels

Pickup and drop addresses, routes, fares, times, trip status, and for parcels the size, a description and the contact details of the sender and receiver.

Verification (riders and sharers)

Identity and driving licence documents, a live selfie and your vehicle number. We store only the last four digits of your Aadhaar number. Our team reviews your documents to approve your account.

Payments

How you paid (cash, UPI or wallet), wallet and transaction records, and a rider's UPI ID, which is shown only to the customer paying for that trip. We do not store card numbers.

Safety

The emergency contacts you add and a record of any SOS you trigger.

Support

Messages, tickets and conversations with our support assistant.

Device and technical data

Device model, operating system, app version, push notification token, IP address and diagnostic logs.

This website

The website does not set advertising or analytics cookies. If you email us, we receive your email address and message. Our hosting provider, Cloudflare, processes technical request data such as IP address to deliver and protect the site.

3. How we use your data

To create your account and verify your mobile number.
To match you with nearby riders, calculate fares and run each trip or delivery.
To verify riders and keep the community safe, including OTPs, SOS and fraud checks.
To process payments, wallet balances and disputes.
To send trip updates and important notices through push notifications, SMS or email.
To give support and to improve how Tuguduk works.
To meet our legal obligations.

We rely on your consent and on other lawful uses that Indian law permits.

Other people on your trip

Customers and riders see what they need to complete a trip: names, pickup and drop points and, for an active trip or parcel, a phone number. Contact details are shared only for that active trip or parcel.

Service providers

We use trusted providers to run Tuguduk, such as cloud infrastructure and database providers (for example Supabase and Cloudflare), Google services (maps and routing, push notifications and sign-in) and AI model providers that power our support assistant. They process data only to provide their service to us.

Authorities

We may share data when the law requires it, or to protect someone's safety or our legal rights.

We do not sell your personal data.

5. Location data

Location is central to how Tuguduk works, so we handle it with extra care.

Customers share location to set a pickup point and to find nearby riders.
Riders share live location while they are online, so customers can be matched and followed on a trip.
We keep location data only for as long as we need it for these purposes or as the law requires.
You can turn location access off in your device settings. Some features will not work without it.

6. How long we keep data

We keep personal data only for as long as we need it for the purposes above, to resolve disputes, to prevent fraud and to meet legal requirements. After that we delete it or remove anything that identifies you.

7. How we protect data

We use encrypted connections, access controls that limit who can see data, and secure storage for uploaded documents. No system is perfectly secure, but we work to protect your data and to fix problems quickly. If you think your account has been misused, tell us straight away at privacy@tuguduk.tech.

8. Your rights and choices

Under Indian data protection law you can ask us to:

tell you what personal data we hold about you and how we use it;
correct or update data that is wrong or incomplete;
delete your data, subject to anything we must keep by law;
withdraw your consent to processing that depends on it;
deal with a complaint through our grievance contact in section 12.

Write to privacy@tuguduk.tech from the email address linked to your account, or contact us through the app. We will reply within the time the law requires.

9. Children

Tuguduk is for people aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has given us data, write to us and we will delete it.

10. Cookies and similar technologies

This website does not use advertising or analytics cookies. The apps store settings such as your language and sign-in session on your device so they work as you expect.

11. Where data is processed

Some of our providers may process data outside India. When they do, we require them to protect it, in line with applicable law.

12. Changes, contact and grievances

We may update this policy from time to time. We will change the date at the top of this page and, for important changes, tell you in the app or by email.

For questions, requests or complaints about your personal data, write to our Grievance Officer at privacy@tuguduk.tech, or by post to Tuguduk, Kalaburagi, Karnataka, India.